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Engaging Communities ~ Exceeding Expectations

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Find what you need in our searchable FAQ.

Can I use the library's WiFi?

805 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Nov 12, 2021    WiFi

Yes.  The wifi is on 24 hours at all ARLS branches, and is accessible from the library parking lots.  The password for all libraries is “yourlibrary.”


My library card is expired. How can I fix this?

776 views   |   0 Vote this question as useful.   3 Vote this question as not useful.   |   Last updated on Jun 10, 2022    Library Card / Digital Access Card

We can renew accounts by phone or in person. 

Stop by, call the library, email us or use the chat feature. Please have your driver's license and library card number available.


I don’t have a library card. How can I access online materials?

710 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Library Card / Digital Access Card

You can sign up for a digital-only library card and take advantage of everything on our website, including our downloadable collection of digital e-books, audiobooks and magazines.

Follow this link to the Digital access card application.

Learn more about signing up for PINES here.


How can I suggest a title for Libby?

545 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Jun 09, 2022    Overdrive / Libby Digital Books

You can request items be purchased for Libby, but you have to use the website rather than the app. To do this:

  • Go to the Georgia Download Destination website https://gadd.overdrive.com/gadd-200/content
  • Log in to your account
  • Search for a title or author
  • Items available will show first. Items not owned by GADD will appear under the heading "Didn't Find What You Were Looking For?"
  • For any of those, you can click "Recommend," then enter your email address

I read that the Library offers access to The New York Times. How do I do that?

539 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Nov 12, 2021    Databases / GALILEO

To access The New York Times, go to http://www.athenslibrary.org/online-library/magnews/new-york-times

Click "Access from Outside the Library,"  and log in to GALILEO.

The next screen is the redemption code from the NYT. Click on Redeem. You'll be taken to a page from the NYT, where you'll enter your login information or register for an account. The code is good for 24 hours.


How do I access books in Libby?

535 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

Download Libby, the Overdrive app, from your app store.  It requires a library account, so if you don’t have one, please fill out the form to apply for a digital access card


How do I add the library to Libby?

531 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

In the “Add Library” section, search for Athens Regional Library System. It will be listed underneath Georgia Download Destination. Tap to add it. Then just enter your library card number. 


I’m getting an error message when creating my eRead Kids account. What can I do?

527 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    eRead Kids Digital Books

Your PINES account may be expired. Please contact the library using this form or contact us via the Chat service so that we can check your account.


When can I return my checked out items?

514 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Jun 10, 2022    Returns

Our book returns are open every day. You can return items anytime.

In Athens, books may be returned to the bookdrop or in the automated return windows.


Can I access Ancestry Library edition from home?

504 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Jun 09, 2022    Databases / GALILEO

Ancestry Library Edition is not longer accessible remotely. To use this database, please come to any of our Athens Regional Library System locations. 


How do I get help using Libby?

492 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

We have a tutorial available here: https://my.nicheacademy.com/athenslibrary/course/1451

Overdrive has a help section that may answer any questions you have: https://help.overdrive.com/en-us/home.htm


Where can I find the app for Overdrive?

483 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

The Overdrive app is called Libby, and is available for download for Kindle Fire, Android and Apple devices. You can find the app by searching your app store or follow the links on this page https://help.overdrive.com/en-us/devices.htm


Can I return ebooks early?

479 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

Yes! In fact we encourage you to return items that you've finished so another patron can check them out. To return items in Libby
  • Go to Shelf, then select Loans.
  • Tap Manage Loan.
  • Tap Return Early, then Return.

What is Overdrive?

472 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    Overdrive / Libby Digital Books

Overdrive is the library’s ebook and audiobook provider. The app used to read or listen to books is called Libby. 


I’m getting an error message when creating my Overdrive account. What can I do?

470 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Nov 12, 2021    Overdrive / Libby Digital Books

Your PINES account may be expired. Please contact the library using this form, use our chat service, or call your library.


Is there an app for eRead Kids?

467 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    eRead Kids Digital Books

Yes. There are apps available for Kindle Fire, Android and Apple devices. You can find the app by searching your app store for Axis 360. Instructions can be found on this page: https://bakerandtaylor.force.com/axis360/s/article/Getting-Started-with-Axis-360-on-Mobile-Devices


What is TumbleBooks?

466 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Nov 12, 2021    TumbleBooks Digital Books

TumbleBooks is a digital book provider that offers a wide selection of ebooks and audiobooks for children. 


Can I check out a park pass?

464 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Jun 10, 2022    Park & Museum Passes

Through partnerships with Georgia Public Library Services, our libraries are able to offer passes and discounts to many parks and other attractions in the state. Included among the passes are: 

  • Zoo Atlanta
  • Georgia State Parks and Historic Sites Park Pass
  • Chattahoochee Nature Center Family Pass
  • Go Fish Education Center
  • Center for Puppetry Arts
  • Museum of History and Holocaust Education at Kennesaw State University
  • Michael C. Carlos Museum

Please see the GPLS Partnership website for the list of all partnerships. 

Please call your library to check the availability of each pass.


How do I access eRead Kids?

456 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    eRead Kids Digital Books

Follow this link to the eRead kids page. To login in, enter your PINES card number and PINES account password.


What is eRead Kids?

431 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on May 27, 2021    eRead Kids Digital Books

eRead Kids is a digital library for kids in pre-K to fourth grade,  featuring nearly 20,000 electronic and audio books.


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